Terms & Conditions

Last Updated: 05/02/2026

Welcome to Brisbane Heavy Diesel Services (“we”, “us”, or “our”). By accessing or using our services, you agree to be bound by the following Terms & Conditions. If you do not agree, please do not engage our services.

1. Services

We provide diesel engine diagnostic repairs, servicing, and shutdown solutions for clients located in Brisbane and surrounding areas. All services are carried out in accordance with industry best practices and applicable Australian safety standards.

2. Bookings & Cancellations

All service bookings are subject to availability.
Cancellations or reschedules must be made at least 24 hours in advance.
Failure to provide adequate notice may result in a cancellation or call-out fee.

3. Quotes & Pricing

All quotes are valid for fourteen (14) days unless otherwise stated.
Prices quoted exclude GST unless expressly noted.
Additional or unforeseen repairs not included in the original quote may be charged separately, subject to customer approval.

4. Payment Terms

Payment for all services rendered by Brisbane Heavy Diesel Services is due within seven (7) days from the invoice date, unless otherwise agreed in writing. Any invoice not paid by the due date may be considered overdue.

5. Collection and Recovery Costs

In the event that any invoice remains unpaid beyond the agreed payment terms and Brisbane Heavy Diesel Services is required to engage a debt collection agency, solicitor, or commence legal proceedings to recover the outstanding amount, the Customer agrees to be liable for and pay all reasonable costs incurred in recovering the debt. This includes, but is not limited to, debt collection agency fees, legal costs, court costs, administrative costs, and any other recovery expenses, on a full indemnity basis.

6. Warranty & Liability

We stand by the quality of our workmanship. Unless otherwise specified, most repairs are covered by a three (3) month workmanship warranty.
Manufacturer warranties on supplied parts apply where relevant.

To the extent permitted by law, Brisbane Heavy Diesel Services is not liable for:

  • Failures resulting from misuse, neglect, or lack of maintenance;

  • Damage caused by third parties;

  • Downtime, loss of income, or consequential loss resulting from equipment failure or breakdown.

7. Safety & Site Access

Clients must ensure a safe working environment and suitable site access for our technicians.
If work cannot be completed due to safety or access issues, a call-out fee may still apply.

8. Customer Responsibilities

The Customer is responsible for:

  • Providing accurate information regarding equipment and reported issues;

  • Maintaining equipment between service visits;

  • Notifying us promptly of any faults following completion of work.

9. Privacy Policy

We respect your privacy. Any personal or business information collected is handled in accordance with the Privacy Act 1988 (Cth). We do not disclose information to third parties without consent, except where required by law.

10. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of Queensland courts.

11. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. The most current version will always be available on our website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: admin@brisbanehds.com.au

OUR SERVICES