Terms & Conditions

Last Updated: 16/05/25

Welcome to Brisbane Heavy Diesel Services (“we”, “us”, or “our”). By accessing or using our services, you agree to be bound by the following terms and conditions. If you do not agree, please do not engage our services.

1. Services

We provide diesel engine diagnostics, repairs, servicing, and shutdown solutions for clients located in Brisbane and surrounding areas. All services are provided in accordance with industry best practices and Australian safety standards.

2. Bookings & Cancellations

  • All service bookings are subject to availability.
  • Cancellations or reschedules must be made at least 24 hours in advance.
  • Failure to provide adequate notice may incur a cancellation fee.

3. Quotes & Pricing

  • All quotes are valid for 14 days unless otherwise stated.
  • Prices quoted exclude GST unless otherwise noted.
  • Unexpected or additional repairs not covered in the original quote may be billed separately, with customer approval.

4. Payment Terms

  • Payment is due upon completion of service, unless prior terms have been arranged.
  • Accepted payment methods include bank transfer, EFTPOS, and approved account invoicing.
  • Overdue invoices may incur a late fee and recovery costs.

5. Warranty & Liability

  • We stand by the quality of our workmanship. Most repairs come with a 3-month workmanship warranty, unless otherwise specified.
  • Manufacturer warranties on parts apply where relevant.
  • Brisbane Heavy Diesel Services is not liable for:
    • Failures resulting from misuse, neglect, or lack of maintenance;
    • Damage caused by third parties;
    • Downtime or loss of income resulting from breakdowns.

6. Safety & Site Access

  • Clients must ensure a safe working environment and site access for our technicians.
  • If we are unable to complete a job due to safety or access issues, a call-out fee may still apply.

7. Customer Responsibilities

  • It is the client’s responsibility to:
    • Provide accurate information regarding equipment issues;
    • Maintain equipment between service visits;
    • Notify us promptly of any faults after work is completed.

8. Privacy Policy

We respect your privacy. Any information collected is handled in accordance with the Privacy Act 1988 (Cth). We do not share your personal or business information with third parties without your consent.

9. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be handled in accordance with local jurisdiction.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

Contact Us

If you have any questions about these terms, get in touch via:

Email: admin@brisbanehds.com.au

OUR SERVICES